At Marion-Kay Spices, we are committed to providing high-quality products and exceptional customer service. We understand that there may be instances where you need to return a product or request a refund. Please review our policy carefully before making a purchase.

1. Eligibility for Returns and Refunds:

   1.1. We accept returns and issue refunds only for products that are damaged, defective, or incorrectly shipped. We do not accept returns or offer refunds for any other reason, including but not limited to change of mind, dislike of flavor, or ordering the wrong product.

   1.2. To be eligible for a return or refund, you must notify us of the issue within 7 days of receiving your order. Any requests made after this period will not be considered.

   1.3. Products must be returned in their original packaging, unused, and in the same condition as when you received them.

2. How to Initiate a Return or Refund Request:

   2.1. To initiate a return or refund request, please contact our customer service team at [insert contact information] within the stipulated timeframe.

   2.2. Provide your order number, the reason for the return or refund request, and any relevant photographs or documentation of the issue.

   2.3. Our customer service team will assess your request and provide further instructions on returning the product if necessary.

3. Inspection and Approval:

   3.1. Upon receiving the returned product, our team will inspect it to verify the issue reported.

   3.2. If the product is deemed eligible for a return or refund based on our policy, we will process the refund or offer a replacement product, as per your preference.

   3.3. If the product does not meet our eligibility criteria, we reserve the right to refuse the return and will notify you accordingly.

4. Refund Process:

   4.1. Refunds will be issued to the original method of payment used for the purchase.

   4.2. Please allow up to [insert number] business days for the refund to reflect in your account, depending on your financial institution.

5. Exclusions:

   5.1. We do not accept returns or issue refunds for products that have been opened, used, or tampered with.

   5.2. Custom orders or products purchased through third-party retailers are not eligible for returns or refunds through Marion-Kay Spices. Please refer to the retailer’s return policy in such cases.

6. Shipping Costs:

   6.1. Customers are responsible for the shipping costs associated with returning the product unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).

   6.2. Shipping costs are non-refundable, except in cases where the return is due to an error on our part.

7. Contact Us:

   If you have any questions or concerns about our Refunds and Returns Policy, please contact us. Our customer service team will be happy to assist you.

Please note that by making a purchase on our website, you agree to abide by the terms and conditions outlined in this Refunds and Returns Policy. Marion-Kay Spices reserves the right to update or modify this policy at any time without prior notice.